October 17th, 2022
Electric Ireland is committed to providing support to customers who have special requirements where continuity of energy supply is critically important. Electric Ireland customers can register as either a Priority Service customer or a Special Service customer.
Priority Service customer
Priority Service customers are customers who are dependent on medical equipment including but not limited to life-protecting devices such as ventilators and home dialysis machines. As Priority Services customers have special requirements for electricity continuity, Electric Ireland will never request a disconnection unless requested by a customer to do so.
Special Service customer
Special Service customers are customers who are of advanced age, physical, intellectual or mental health difficulties, or are visually impaired and require Braille bills, large printed or talking bills. Customers registered as Special Services will never be disconnected during the winter months.
How to Register
If you think you fit into the Special Services or Priority Services category, please visit www.electricireland.ie/vulnerable. Here you will find all the information you need and the Vulnerable Customers Registration Form. When completed, simply return
the form to:
Electric Ireland (FDN5287)
P.O. Box 12523